CBC Update - RealBridge Support Information 13-March-2022
03 366 1516 | office@chchbridge.co.nz | www.chchbridge.co.nz
March 13, 2022
CBC Update - RealBridge Support Information 13-March-2022
For the latest support information from RealBridge (on-line) for members, see below.
First on-line club session Sunday at 7pm.
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This is the latest support information for RealBridge.
We would be grateful if you would share this information with your players and directors. In particular, if you have iPad users who haven’t already changed their settings as we recommend, please encourage them to do the changes.
Some clubs have reported that there are some specific players who apparently cause other players to have connection problems. This is a symptom of the iPad/Mac problems described below. The players who are affected will be iPad or Mac users. It can be prevented by making the recommended changes on the iPad or Mac (that in, on the machines that are having the connection problem, not on the machine that seems to trigger the problem.)
If your players or tournament directors have problems during a session, please ask them to contact us. We are keen to help, but we can’t help unless we know that there is a problem.
Below is a suggested email for you to send to your players, with all the relevant information.
Contacting RealBridge for help
RealBridge are very happy to help with technical problems relating to RealBridge.
If you would like help with any issue related to RealBridge, please contact them:
Email: support@realbridge.online
Telephone (UK): 0794 232 2209 or 0772 692 0784
Telephone (non-UK): +44 794 232 2209 or +44 772 692 0784
Telephone support is available 07:00 – 23:00 UK time (GMT).
If you have a problem during a session, please ring RealBridge at the time. This applies both to players and to directors.
If you often have problems with RealBridge, please contact RealBridge for advice.
If you are outside the UK and would like to avoid international calling charges, please email RealBridge with your phone number and a short explanation of the problem, and we will call you back.
iPads with iOS 15
This is the advice that we first circulated in December 2021. Many iPad users have followed the advice, and now have no more problems.
The latest release of iOS – version 15 – causes problems when playing on RealBridge. The symptoms are:
- Loss of video and/or audio.
- Freezing, so that you can’t click anything.
The problem may occur at every table, or it may only occur against some opponents.
There is no need to suffer these problems – RealBridge have a solution which takes a few minutes to do. It will solve the problem permanently.
If you have iOS 15, please do follow RealBridge’s advice. Even if you are not having problems now, this will prevent you from having problems in the future.
If you have an iPad with iOS 15, and you have not already updated your iPad as recommended by RealBridge in December/January, there is a settings change that you should make.
RealBridge are very happy to talk you through the procedure. You can contact them on the number above. It will take only a few minutes.
If you are happy to make the changes yourself, please see:
- For experienced users: https://realbridge.online/settings-change-ios-15.html
- Step-by-step instructions, with pictures: https://realbridge.online/media-support-settings-change-ios-15-detailed.html
If you have an iPad with iOS 15, and you have already updated your iPad
as recommended by RealBridge on or after 8 December, we also recommend that you upgrade to iOS 15.3.1. You do not need to make any other settings changes.
If you have made the changes but you are still having problems, please contact RealBridge, and they will help you to check your settings.
If you don’t know which version of iOS you have, see https://realbridge.online/media-support-settings-change-ios-15-detailed.html#check_ios_version, or contact RealBridge for help.
For all iPads with iOS 15, you should use Safari, not Google Chrome.
MacBooks and iMacs with Monterey or Safari 15
If you have a Mac that has been upgraded to macOS Monterey, and you use Safari, please see the instructions here:
If you have a Mac that has not been upgraded to macOS Monterey, but does have Safari 15, and you are experiencing freezing or loss of audio, also please see the instructions here:
Thanks.
Andy Bowles
RealBridge
https://realbridge.online
RealBridge support: +44 (0) 794 232 2209
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Tournament Results: Ashburton: Mid-Canterbury Pairs 1st - Jessie Pelenato / Leon Meier 3rd - Graeme Tuffnell / Jan Alabaster Green section: 1st - Tina Sims / Bridget O’Brien 2nd - Margaret Fraser / Richard Williams Anniversary Pairs: This Saturday, 10am. This is a Club member only handicapped tournament. Please pay the entry fee $25 by this Thursday to allow the payments to be checked off. You can pay cash or use the EFTPOS at the Club (ask Thea) or pay on-line. Road Closures: Due to the Super Rugby round being held at the new stadium all this weekend, road closures will be in place. Roads will be closed on parts of Barbadoes Street, Madras Street between Hereford Street and St Asaph Street and streets close by around the stadium. Access to the Club will still be open but maybe allow more time to get there. Beginner Bridge Classes: The next class starts Monday 4th May at 7.30pm. Tutor: David Taylor. Please let your friends, family & work colleagues know. Daytime sessions: With a lot of new apartments in the area, there is an increase of children around. Can we ask when leaving the car park particularly for the daytime sessions that you keep the speed down when going down Nova Place. Canterbury Congress: 16/17 May: Competitions for all levels. See noticeboard or the flyer on the Home page of this website for further information. An experienced open pair from Auckland are looking for team-mates. Contact the office for further information.
Tournament Results: Marlborough 5A Teams: 1st – Jane Lennon / Max Morrison / David Taylor / Jessie Pelenato 2nd – Leon Meier / Charles Ker / John Patterson / Kate Davies Marlborough 5A Pairs: 1st – Leon Meier / Charles Ker 4th – Tina Sims / Jane Walders Friday Rubber Bridge this Friday 17th April at 6.30pm until 8.30am, no partner required, all welcome. Saturday Night Bridge this coming Saturday, April 18. 7pm start! Hot scones & jam for supper. Prizes!! Anniversary Pairs: Date: Saturday 25 April This is a handicapped tournament. The tournament is for Club members only. More information can be found on the flyer on the Home page of this website. Enter on the entry form in the Club foyer. Sunday Bridge Sessions: We are looking for more volunteers to be added to the roster to be a volunteer spare player when required. Please email the office if you can help. Kaikoura Bridge Tournament: A NZ Intermediate grade member is looking for an Intermediate partner to play in the Kaikoura Bridge tournament being held on May 23rd. Please contact the office if you would like to play.
